Why cannot the app play a channel link?

Created by Thu Nguyen, Modified on Thu, 9 May at 6:17 PM by Duong Nguyen

Having trouble when importing a channel with the IPTV app? Here are some possible reasons why the app is unable to play or stream your imported playlists or channels: 


  • The channel link may be incorrect or outdated
  • The channel is temporarily out of service or not available in your region
  • Your internet connection may be unstable or too slow to support streaming 


 

Here are some troubleshooting tips that you can try If you are experiencing issues with adding or importing a playlist or channel when using our IPTV app: 


  1. Ensure that you have a stable internet connection
  2. Check that the playlist or channel URL is correct and valid
  3. Try clearing the app cache and data, then restart the app
  4. Make sure that your device's operating system and the app are up to date
  5. Try using a different device to see if the issue persists
  6. Contact our customer support team for further assistance

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